Privacy Policy
Last Updated: January 15, 2025
At plevianore, we take your privacy seriously. We're not just saying that because it sounds good. Your financial data is sensitive, and we understand that trusting us with it is a big deal.
This policy explains what information we collect, why we need it, and what we do with it. We've written this in plain English because nobody wants to decode legal jargon when they're trying to understand how their data is being handled.
We're based in Australia and comply with the Australian Privacy Act 1988, including the Australian Privacy Principles (APPs). If you're using our services from outside Australia, these same protections apply to you.
1. Information We Collect
Personal Information You Give Us
When you sign up for plevianore, we ask for basic details. Nothing excessive or weird. Here's what we collect directly from you:
- Your name and email address when you create an account
- Contact information including phone number and mailing address
- Payment details like credit card information (though we use secure third-party processors)
- Financial data you choose to enter into our platform for tracking purposes
- Any correspondence you send us through emails or support channels
Usage Information We Collect Automatically
Like most online services, we collect some information automatically when you use plevianore. This helps us make the service better and fix things when they break:
- Device information such as your IP address, browser type, and operating system
- How you interact with our platform, including pages visited and features used
- Login times and session duration
- Technical diagnostics when errors occur
Information from Third Parties
If you connect external financial accounts or services to plevianore, we receive information from those sources. We only request access to what's necessary for our service to function properly.
2. How We Use Your Information
We're not collecting data just for the sake of it. Everything we gather serves a specific purpose related to providing and improving our finance control service.
| Purpose | Why It Matters |
|---|---|
| Provide core service functionality | Your financial data needs to be stored and processed to show you meaningful insights |
| Account management and support | We need to verify your identity and help you when issues come up |
| Security and fraud prevention | Monitoring unusual activity protects your account from unauthorized access |
| Service improvements | Understanding how people use plevianore helps us build better features |
| Legal compliance | Some data retention is required by Australian financial regulations |
| Communication | Sending important updates, security alerts, and responding to your questions |
Important Note: We do not sell your personal information to third parties. We're not in the business of data brokering. Our business model is straightforward: you pay us for a service, and we provide that service.
3. How We Share Your Information
We keep your data private, but there are a few situations where we share information with others. Here's the complete picture:
Service Providers
We work with other companies who help us run plevianore. These include:
- Cloud hosting providers who store our data securely
- Payment processors who handle credit card transactions
- Email service providers for account notifications
- Analytics tools that help us understand usage patterns
All these providers are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by Australian law or in response to valid legal processes such as court orders or subpoenas. We'll notify you about such requests unless legally prohibited from doing so.
Business Transfers
If plevianore is acquired by or merged with another company, your information may be transferred as part of that transaction. You'd be notified well in advance, and the new entity would still be bound by this privacy policy.
With Your Consent
If we want to share your information for any other reason, we'll ask for your explicit permission first.
4. Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. These aren't just theoretical – we've built systems to make exercising these rights straightforward.
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
Correct Inaccuracies
If any information we have is wrong or outdated, you can update it directly in your account settings or request corrections.
Delete Your Account
You can close your account and request deletion of your data at any time. Some information may be retained for legal compliance.
Export Your Data
Request a portable copy of your financial data in common formats like CSV or JSON for use elsewhere.
Restrict Processing
Ask us to limit how we use certain information while maintaining your account functionality.
Object to Processing
Opt out of certain data uses like marketing communications or analytics tracking.
To exercise any of these rights, contact us at info@plevianore.com or through your account settings. We typically respond within 5 business days.
5. Data Security Measures
Security isn't an afterthought for us. Protecting your financial information is fundamental to everything we do.
Technical Safeguards
- All data transmissions use TLS encryption (the same technology banks use)
- Financial data is encrypted at rest using AES-256 encryption
- Multi-factor authentication available for all accounts
- Regular security audits and penetration testing by independent experts
- Automated monitoring for suspicious activity and unauthorized access attempts
- Secure data centres with physical access controls and redundant systems
Operational Safeguards
- Limited employee access to personal data on a need-to-know basis
- Comprehensive background checks for all team members with data access
- Regular security training for our entire team
- Incident response procedures tested quarterly
- Secure development practices including code reviews and vulnerability scanning
In Case of a Breach: If we experience a data breach that affects your information, we'll notify you within 72 hours and provide clear guidance on protective steps you should take. We're also required to notify the Office of the Australian Information Commissioner.
6. Data Retention and Deletion
We don't keep your data forever. Here's how long we retain different types of information:
Active Account Data
While your account is active, we retain all information necessary to provide our service. You can delete specific financial entries at any time through the platform.
Closed Account Data
After you close your account, we delete most personal information within 90 days. Some data is retained longer for specific reasons:
- Transaction records: 7 years (Australian tax law requirement)
- Support correspondence: 3 years (to handle any follow-up issues)
- Security logs: 2 years (to investigate potential breaches)
- Aggregated, anonymized usage statistics: indefinitely (no personal identifiers)
Backup Systems
Deleted data may persist in backup systems for up to 90 additional days before being permanently removed. These backups are encrypted and inaccessible for normal operations.
7. International Data Transfers
Our primary servers are located in Australia, but some of our service providers operate internationally. When your data is transferred outside Australia, we ensure it receives equivalent protection through:
- Contracts requiring providers to comply with Australian Privacy Principles
- Selecting providers in countries with adequate privacy frameworks
- Additional encryption for data in transit between jurisdictions
- Regular audits of international service providers
Most of our infrastructure is in Australia or countries with strong privacy laws like the European Union. We avoid transferring data to jurisdictions with weak privacy protections.
8. Cookies and Tracking
plevianore uses cookies and similar technologies. Before you roll your eyes, here's what that actually means:
Essential Cookies
These keep you logged in and remember your preferences. Without them, the service wouldn't work. They're not optional if you want to use plevianore.
Analytics Cookies
These help us understand how people use plevianore so we can make improvements. You can opt out of these in your account settings without affecting functionality.
What We Don't Do
We don't use advertising cookies or allow third-party advertisers to track you through our platform. We're not serving ads, so there's no reason for that kind of tracking.
Most browsers let you control cookie settings. Just be aware that blocking essential cookies will prevent plevianore from functioning properly.
9. Children's Privacy
plevianore is designed for adults managing their finances. We don't knowingly collect information from anyone under 18. If you're a parent who discovers your child has created an account, contact us immediately and we'll delete it.
Australian privacy law requires parental consent for collecting information from minors. Since we don't have systems for obtaining and verifying such consent, we simply don't allow accounts for people under 18.
10. Changes to This Policy
We update this policy occasionally. Usually it's minor clarifications or adjustments to reflect new features. If we make significant changes that affect how we handle your data, we'll:
- Email you at least 30 days before the changes take effect
- Display a prominent notice when you log into plevianore
- Clearly explain what's changing and why
- Give you the option to close your account if you disagree with the changes
The "Last Updated" date at the top of this policy shows when the most recent version was published. Previous versions are available on request if you want to see what changed.
11. Third-Party Links
plevianore might link to external websites or services. We're not responsible for their privacy practices. When you leave our platform, you're subject to the privacy policies of those other sites.
Before sharing information with any third-party service linked from plevianore, take a moment to review their privacy policy. Just because we link to something doesn't mean we endorse their data practices.
12. Your Responsibilities
Privacy is a two-way street. While we work hard to protect your data, you play a role too:
- Choose a strong, unique password and don't share it with anyone
- Enable multi-factor authentication for an extra layer of security
- Keep your contact information current so we can reach you about security issues
- Log out when using plevianore on shared devices
- Report suspicious activity immediately
- Review your account regularly for unauthorized transactions or changes
If you suspect your account has been compromised, change your password immediately and contact us at info@plevianore.com. The faster you act, the better we can limit any potential damage.
Questions About Privacy?
If something in this policy is unclear, or if you have specific concerns about how we handle your information, we're here to help.
Our team reviews every privacy inquiry personally. You're not dealing with an automated system or outsourced support.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.